Account FAQ

Q: How long does it take to receive a confirmation email, can I request a new one?

A: You should receive a confirmation email within 5 minutes of account creation.  If you haven't received a confirmation email, please check your email's "spam" folder first. If you can't find it there, you can contact Customer Service at info@snowfallpress.com.

Q: I have forgotten my password.  How can I request that my password be reset?

A: If for some reason you have forgotten your password, please contact Customer Service at info@snowfallpress.com and they can reset the password for you.

Q: Why do you ask for my phone number upon account creation?

A: If there is an issue with your order, we use your phone number to quickly contact you.

Q: I don't see an option to remove my account, how should I proceed?

A: If for whatever reason you need your account removed, please contact Customer Support at info@snowfallpress.com and we will assist you.

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